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HCL Technologies

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Skills Required:
QUALIFICATION: Basic Telecom Knowledge, Basic Wireless/Wireline Technology knowledge, Excellent communication skills both oral and written (With good command over Grammer), Ability to comprehend the customer requirement efficiently, Research, identify and resolve customer complaints, provide email support to resolve user problems, Effective English reading and writing skills, Excellent time management skills and ability to multi-task. (1.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (2.) To clearly understand the Ticket raised in CRM and document the requirements (3.) To comply to agreed SLA/ customer timelines and adhere to the high quality norms set to ensure zero-error (4.) Improving skill level through Self development / nominating training programs Skill reverification Tests (5.) DFP (Desktop for Publishers) tool Technical support with HTML, Java Script and CSS SKILLS: B Tech, BCA, MASTER OF INFORMATION TECHNOLOGY IN BUSI, MCA, MTech (Master of Technology)

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