Microsoft Hiring Business Operations Associate
Candidate must be MBA/ Graduate. Excellent communication skills (both verbal & written) with an ability to listen & respond to customer queries Ability to maintain highly confidential and sensitive information Ability to apply judgment to address customer root needs; includes asking targeted questions and/or suggesting ancillary solutions/resources that may be of assistance to the customer. Willingness to support employees during different time zone and different geographical locations Possess initiative & drive; with strong desire to continuously improve processes & deliver against agreed objectives/ service levels Multi-tasking experience in a fast-paced environment, completing work tasks with speed and accuracy in a detailed work environment. Ability to make decisions that impact customer service levels with a sense of urgency Ability to work effectively in a team, with different regions and engineering team Strong analytical, problem solving & trouble shooting skills, as well as a desire and attitude to go above and beyond in resolving issues Strong HR systems aptitude and ability to learn and become an expert in the HR systems at Microsoft, as well as the ability to train others Ability to work with/manage documents on a SharePoint is desirable.
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