Job Date:
2019-01-31

Job Title:
NCR Hiring IT HELP DESK ANALYST-2

Company Name:
NCR

Education:
Relevant Degree

Experience Level:
Relevant

Job Location:
Mumbai

Skills Required:
Level 1 support for PC client issues e.g. desktop/laptop hardware, software, OS, printers, etc. Provide information on IT processes, general how-to queries and known outages. When a problem is reported, the Help Desk Analyst must analyze the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details. Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets. Follow-up with Level 2 support teams for timely completion of tasks. Co-ordinate with third-party vendors like Dell and Canon for hardware issues. This job role requires candidates to provide IT support on inbound calls, web tickets and chat. The IT Help Desk team operates on 24x7 basis. Team members are required to work in rotational shifts and observe a 5-day working week.

Last Date:
ASAP

Apply Here

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