Amazon Hiring Customer Service Associate
1 to 5 years
B2 certification in French. · Must be fluent in French and English in written and verbal communication · Demonstrated experience of 1-5 years in a front line external (customer or supplier) - facing role requiring email, voice or message board type of interactions with customers/external parties · Experience in a technical support process, especially for web- enabled software products or services is highly preferred. · Excellent verbal communication skills required. Must be able to interact with an external party like customers and suppliers comfortably · Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response · Basic familiarity with web technologies and html is highly desirable · Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate · Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.
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