Job Date:

Job Title:
BT Hiring Trainee Associate

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Experience Level:

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Skills Required:
ESSENTIAL SKILLS: Excellent English verbal and written language skills along with good typing (minimum 40 speed) and multi-tasking skills Be flexible to work in rotational shifts Good questioning and listening skills Good empathy and customer ownership skills Good cross-cultural awareness to be able to effectively communicate with UK customers Good objection handling/diffusing/complaint handling skills Good customer interaction skills with the ability to recognise the customers’ needs Good self-management (Attendance/Break Management/Adherence/AHT/Wrap) PC literate with good system navigation skills Good Data input skills Good Problem solving Good MS Office (Excel, Word, Outlook) skills Qualifications Good written and verbal communication skills and etiquette, required to effectively communicate with external and internal stakeholders Logical reasoning skill Competence in Windows based tools (Outlook/Word/Excel/Access) Graduate in any stream

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