Job Date:

Job Title:
UST Global Hiring Assoc. Systems Engineer

Company Name:
UST Global


Experience Level:
1 to 3 years

Job Location:

Skills Required:
Handle all calls e mails Chat and Support tickets on Service Request incidents Incident recording, classification, prioritization and Escalation Update the End user and IT group on progress Perform communication activities for the other ITIL processes e.g. Release notifications, change schedules, SLM reports Report to Management, Process Managers and customers through SLM on Service Desk performance Escalation of incidents to concerned teams for resolution based on defined escalation matrix and standard operating procedures. First time resolution fo Account Lockout Password Reset Frequent Account Lockout Desktop Laptop Admin Privilege, OS related L1 issues, Application related L1 issues o Exchange O365 related L1 issues

Last Date:

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